Jayaapp FAQ — Every Question Answered Here

Account

Entering the wrong password five times in a row will temporarily lock your Jayaapp account as a security measure to protect it. There are two ways to resolve this:

• Wait 30 minutes: The lock will lift automatically. Once it does, log in with the correct password.
• Reset your password: On the login page Click the "Forgot Password?" link. An OTP will be sent to the mobile number used during registration — use it to set a new password. The whole process takes under 5 minutes.
• Need urgent help: Type "account lock" in live chat — the support team can manually verify and unlock your account.

To avoid this in the future, consider using a password manager or keeping a note of your password. Enabling fingerprint login on the mobile app means you'll never have to remember your password again.

App & Browser

Yes, you can access all jayaapp features from a mobile browser without installing the app. Open jayaapp.click in any modern browser — Chrome, Firefox, Samsung Internet, or Safari — log in, and start playing. The site is fully mobile-responsive, adapting cleanly to any screen size.

However, a few features available on the app are not accessible via browser:

• Push notifications — get advance alerts for new bonuses or upcoming matches.
• Fingerprint or face unlock login.
• On a weak connection, some live games run more smoothly on the app.

If you're using a browser, selecting "Add to Home Screen" in Chrome creates an app-like shortcut — no separate installation needed, but it opens just like the app. For the full experience, Download the app here .

Transactions

jayaapp keeps a detailed record of every transaction and bet. Here's how to view them:

• Bet History: Log in → click the profile icon on the right → select "Bet History" or "My Bets". You can view the date, amount, odds, result, and win/loss for each bet. Use filters to sort by specific dates or by sport such as cricket or slots.
• Deposit & Withdrawal: Profile → "Transaction History". Here you can view the date, amount, and processing status (successful / pending / cancelled) for every bKash/Nagad deposit and withdrawal.
• Responsible Gaming Report: Go to Settings → "Activity Report" for an overview of your activity over the past 30, 60, or 90 days.

If you have a dispute or question about any transaction, contact support with the transaction reference number — most cases are resolved within 24 hours.

Referral

When you invite a friend to Jayaapp's referral program, both of you benefit. Here's how it works:

1. Log in and go to Profile → "Referral Program". There you'll find your unique referral code and a shareable link.
2. Send that code or link to your friend. Once your friend Registration Simply enter your code in the referral code box when registering.
3. Once your referred friend completes registration and makes their first deposit, you'll receive a bonus of up to ৳500 in your account. The exact amount depends on how much your friend deposits.

There's no cap on referrals — the more friends you bring, the more bonuses you earn. However, attempting to claim referral bonuses by creating multiple accounts from the same phone number or device puts all associated accounts at risk of being banned. Full terms Terms & ConditionsCheck it at -.

Settings

Yes, you can change the interface language on jayaapp. Bengali (bn-BD) and English (EN) are currently supported. Here's how to switch:

• While logged in: Click the profile icon → "Settings" → select "Language" → choose your preferred language → click "Save". The page will reload and the language will update immediately.
• When logged out: There's usually a language toggle at the top or bottom of the website — you can change it from there as well.
• On the mobile app: Settings icon → "Language" → select your preference.

Your language preference is saved to your account, so the site will display in the same language every time you log in. Live chat support is also available in Bengali.

Account

Jayaapp offers two separate options for temporarily pausing or permanently closing your account:

• Temporary Break (Cooling-Off): Go to Settings → "Responsible Gaming" → "Take a Break" to pause your account for 24 hours, 7 days, 1 month, or 6 weeks. During this period you won't be able to log in or place bets, but your account won't be deleted. It reactivates automatically once the period ends.
• Long-Term Closure (Self-Exclusion): Contact support to close your account for 6 months, 1 year, 2 years, or permanently. Include "self-exclusion request" in the subject line. It takes effect in under 5 minutes and cannot be reversed before the chosen period ends.
• Permanent Deletion: To permanently delete your account, email support@jayaapp.click. Make sure to withdraw any remaining balance beforehand.

For more details Responsible Gambling View page.